Samsung Canada Announces Return Process for Galaxy Note7


Samsung Electronics Canada Inc. has confirmed that with consumers' safety as a priority, Samsung has stopped sales, exchanges and production of the Galaxy Note7 globally. Canadian consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device. 

Beginning Thursday, October 13th, Samsung Note7 owners can bring their device to the original Samsung or authorized reseller point of purchase, to: 
     • Exchange towards a Galaxy S7 or Galaxy S7 edge device.
     • Receive a refund for the Note7 device and Note7 specific accessories.


For customers who purchased their Samsung Note7 on, a device refund will be offered upon return receipt of the recalled devices. Samsung Canada will email our online customers from Thursday, October 13th to provide them with details regarding the return process.


For Note7 return inquiries, Canadian customers should contact 1-855-747-6520.

We appreciate your understanding and flexibility during this process. Thank you for your continued support of Samsung.

If you have not already registered, for future communication purposes, please provide your contact and product information below.

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*First Name

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*Postal Code (A1B2C3)

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*Telephone (555-555-5555)

*Email Address

*Device IMEI Number

Can't find the IMEI number?

The IMEI number is a unique identifier of your Note7 device. It is a 15 digit numeric number found in-device by going to: Settings -> General Management ->Status -> IMEI information.

*Note7 Mobile (555-555-5555) 



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